Refund policy
REFUND AND EXCHANGE POLICY
1. General Policy Statement
We strive to provide high-quality products and services to our customers. Due to the nature of our offerings, all sales are final, and we do not accept returns, exchanges, or offer refunds for any products or services purchased through our store, except as described below or as required by applicable law.
2. No Returns or Exchanges
Once a purchase has been made, it is considered final. We do not accept returns or exchanges for any reason, including but not limited to:
- Change of mind
- Incorrect orders
- Customization errors made by the customer
- Personal preference or taste
- Compatibility issues
European Union consumers have additional statutory rights described in Section 5 below.
3. Custom and Personalized Items
Given the bespoke nature of custom and personalized items, we cannot accept returns or provide refunds for these products. Please ensure all customization details are accurate before placing your order.
4. Exceptions
In the unlikely event that you receive a defective or damaged item, please contact our customer service team within 7 days of receipt. We will work with you to resolve the issue promptly, which may include a replacement or store credit at our discretion.
5. European Union Consumers
If you are a consumer in the European Union, you may have statutory rights in addition to our standard return policy.
14-day withdrawal. Subject to applicable exceptions, you generally have 14 days from receipt of eligible goods to withdraw from an online purchase without giving a reason. See our EU Right of Withdrawal page or email Help@nodirtgolf.com.
Personalized/custom goods. The statutory withdrawal right may not apply to goods made to your specifications or clearly personalized, including eligible Design Your Own products. Statutory rights concerning defective, damaged, incorrect, or non-conforming goods remain unaffected.
Return freight. Customers bear direct return costs for ordinary change-of-mind withdrawals except where applicable law requires otherwise. No Dirt Golf will cover appropriate shipping costs where we made a fulfillment error or supplied a defective product.
Legal guarantee. Nothing in this policy limits mandatory statutory consumer rights, including applicable rights and remedies for goods that are defective or do not conform to the contract.
6. Contact Information
For any questions or concerns regarding this policy, please contact our customer service team:
- Email: help@nodirtgolf.com
- Address: 300 S 1350 E, 4th Floor, Lehi, UT 84043, United States
7. Policy Updates
We reserve the right to update or modify this policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website. Please review this policy periodically for any updates.
By making a purchase from No Dirt Golf, you acknowledge and agree to this policy, including the additional rights described in Section 5 for European Union consumers.